Assigned tasks for user who was removed from group

Camunda 7 Topics Discussion & Questions
1

Hi all,
We have the following scenario:

  1. User1 belongs to group G1.
  2. UserTask1 has candidateGroups=G1 and User1 claims this task.
  3. User1 is removed from group G1 (he/she got promoted to another department for example)
    -> he remains assigned to UserTask1.

What should happen to his/her assigned tasks? Can you tell me what are the common scenarios and what is the most used/recommended one?

The options I see are:

  1. If User1 is removed from group G1, all his/her assigned tasks belonging to group G1 should be automatically unclaimed.
  2. User1 unclaims the assigned task that belong to group G1.
  3. Some other user (e.g. a manager capable of seeing all tasks) unclaims these tasks or maybe reassigns a new user to these tasks.

Thanks,
Paul Palacean

2

It would be quite easy to programmatically unclaim all tasks that User1 one has for that group. So i would go with that option

3

Hi,

I would suggest in all practicality, when a user is promoted etc, it is not an instantaneous transition. There is normally a period of completion/hand over prior to a person moving roles…

There is the case of sudden exit via illness or other misfortune, in this case the supervisor role normally identifies and transitions tasks ownership as appropriate…

regards

Rob