Escalations To Successive User Tasks

Camunda 7 Topics Discussion & Questions
1

Hi

Everyone I have created a bpmn model attached below, in this bpmn i have created multiple user tasks,i want escalations to be send to successive usertasks/groups if the task is not completed/approved within a particular time period.

Note:Escalations Can Be Sent In The Form Of An Email Notification

Is this bpmn model correct, i am little stuck here kindly help

deviceflow_escalate.bpmn (17.2 KB)

2

Hi @Abhishek

So the model does have quite a few flaws in it, i think you may not understand how inclusive gateways work. The functionality you’re looking for might be that of an intermediate event. Check this link for a reference.

I’m interested in a few things.

  1. Does the escalation happen after a specific duration of a single task or the whole process
  2. Should the escalation stop the user task?
3

Hi Niall

  1. Yes there is a specific time period within which the userTask must be completed(For eg-24 Hrs) failing to which the userTask must not be stopped but an escalation in the form of an email notification must be sent to a group of people(that list will be provided).

Can you suggest a way this can be implemented ?

4

Hi @Abhishek

The problem you have is that you’re using an interrupting timer event, if you use a non-interrupting one, it should work as you would like it to.

non-interruptingTimer

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5

Hi Niall

Is this correct ?

deviceflow_escalate.bpmn (17.0 KB)

6

The non interrupting timer events are correct, but as i mentioned above there are some symbols you’re using incorrectly and as whole the model is probably missing some modeling best practices

7

Hi!

Maybe this is useful for you, here you can find some of Camunda’s best practices :smiley:
https://camunda.com/best-practices/_/

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