Everyone I have created a bpmn model attached below, in this bpmn i have created multiple user tasks,i want escalations to be send to successive usertasks/groups if the task is not completed/approved within a particular time period.
Note:Escalations Can Be Sent In The Form Of An Email Notification
Is this bpmn model correct, i am little stuck here kindly help
So the model does have quite a few flaws in it, i think you may not understand how inclusive gateways work. The functionality you’re looking for might be that of an intermediate event. Check this link for a reference.
I’m interested in a few things.
Does the escalation happen after a specific duration of a single task or the whole process
Yes there is a specific time period within which the userTask must be completed(For eg-24 Hrs) failing to which the userTask must not be stopped but an escalation in the form of an email notification must be sent to a group of people(that list will be provided).