Hi all,
I got a question regarding the best way to structure business processes. I would be really happy to hear from you how to handle my case in a best-practice way.
So let me explain: I have gone ahead and defined 4 levels.
- Domain: Business area, high level business function like Sales, After-Sales, Marketing. No processes modeled here
- Process: High-Level business process, for example Call-Center process, Maintenance Management and so on
- Use-case: A Use-case inside of a process. On this level I would really go ahead and model processes
- Activity: Whenever I got an activity in a use-case that needs more detail, I would change this activity to a sub-process and model it on this level.
So for example in the Domain “After-Sales”, Process “Maintenance Management” I got the use-case that a customer calls the call center due to a breakdown of his motor bike. The case will be handled by a call center agent and a service vehicle will be sent out. The vehicle will then be able to repair the vehicle on site, or might need to request a towing.
I have defined this process on level 3 including the possibility that the bike can be fixed on site. However if a towing is needed I would move this to a following process, as the towing is reusable and would make the current use-case to complex.
Is this correct? Do I need an endEvent after the Call Activity? I think not, because the towing will lead to another process in the chain, the vehicle repair.
Also is my assumption regarding the subprocess okay? Inside of my use-case I would only use a sub-process to detail an activity and model this on level 4. Ideally, as I don’t want to complicate the processes I would try to stay on level 3…
This leads to the following regarding level 2: Here I would only model the high-level process chain of the use-cases…
Thanks in advance!