Camunda Identity is unable to connect Keycloak

1986sudipta · March 24, 2024, 4:43pm

I am getting following error while Camunda Identity is trying to connect Keycloak.
"2024-03-24 16:33:02.185 ERROR 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Failure #1. Unable to connect to Keycloak.
2024-03-24 16:33:32.186 WARN 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Retrying…
2024-03-24 16:33:33.222 ERROR 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Failure #2. Unable to connect to Keycloak.
2024-03-24 16:34:03.222 WARN 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Retrying…
2024-03-24 16:34:04.261 ERROR 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Failure #3. Unable to connect to Keycloak.
2024-03-24 16:34:34.262 WARN 1 — [ main] i.c.i.i.k.c.KeycloakConfiguration : Retrying…

1986sudipta · March 24, 2024, 4:46pm

Helm Values.xml

1986sudipta · March 24, 2024, 5:12pm

All Camunda Urls are working fine and I am able to login successfully . For Identity URL , I am facing this issue.

Can anyone guide me what are changes I have to made in values.yaml

Alex_Voloshyn · March 25, 2024, 12:54pm

Hi @1986sudipta
What if you remove the following sections from the chart and re-deploy?

1986sudipta · March 25, 2024, 6:10pm

Thanks @Alex_Voloshyn for the reply … But it did not work

Alex_Voloshyn · March 26, 2024, 10:27am

Have you tried to turn off SSL for master and camunda-platform realms?

In the master realm, set Require SSL to none by following the steps in SSL modes.
Restart the Identity service.
In the camunda-platform realm, set Require SSL to none by following the steps in SSL modes.
Restart the Identity service again.

1986sudipta · March 26, 2024, 8:35pm

Thanks Alex …Connection is successful …but still I am not able to login in identity

Other URLs(operate/tasklist/optimize) with same credentials is working fine

Alex_Voloshyn · March 28, 2024, 7:56am

Just to double-check. Do you see this error when connecting via a browser URL and using a login/password?