Cannot resolve an incident of type failedExternalTask

Camunda 7 Topics Discussion & Questions
1

I’m trying to delete an incident of type external task using the rest api
/api/engine/engine/default/incident/

and got the result “cannot resolve an incident of type failedExternalTask”

I also noticed a similar issue has been raised for failedJobs:

If we cannot resolve incidents of type failedExternalTask or failedJob, then which job types can be resolved ?

2

Ended up posting a different question and got a response which answer my question:

So ended up needing to get back the transition id using:

{{host}}/rest/process-instance/{{processid}}/activity-instances

look for the the childTransitionInstances id

Then using that you can use:

{{host}}/rest/process-instance/{{processid}}/modification

with payload:

"skipCustomListeners": true,
"skipIoMappings": true,
"instructions": [
    {
      "type": "cancel",
      "transitionInstanceId": "{{transitionid}}"
    }
  ]
}

That essentially cancels the incident

1 Like
3

Hi,
I am also running the same error. I would like know the reason and how to resolve the incident failure.

4

@pushpa Please check How to close a Failed Job Type Incident Manually? - #2 by sycawind

5