Cannot resolve an incident of type failedExternalTask

[eleco]

I’m trying to delete an incident of type external task using the rest api
/api/engine/engine/default/incident/

and got the result “cannot resolve an incident of type failedExternalTask”

I also noticed a similar issue has been raised for failedJobs:

Failed job - Cannot resolve an incident of type failedJob

We have a number of failed jobs - created due to duplicate event sent erroneously. Is there a way of resolving/deleting these? I have tried using the API: https://{host}/rest/incident/{job id} but received the following error: { “type”: “InvalidRequestException”, “message”: “Cannot resolve an incident of type failedJob” } Any suggestions?

If we cannot resolve incidents of type failedExternalTask or failedJob, then which job types can be resolved ?

[dylan.hamilton]

Ended up posting a different question and got a response which answer my question:

Resolve Incident Manually

Hi @Niall, I am looking for the process to continue… [38] This is an example - but in live - this process would not end - there is another service task after the send event. Thanks

So ended up needing to get back the transition id using:

{{host}}/rest/process-instance/{{processid}}/activity-instances

look for the the childTransitionInstances id

Then using that you can use:

{{host}}/rest/process-instance/{{processid}}/modification

with payload:

"skipCustomListeners": true,
"skipIoMappings": true,
"instructions": [
    {
      "type": "cancel",
      "transitionInstanceId": "{{transitionid}}"
    }
  ]
}

That essentially cancels the incident

[pushpa]

Hi,
I am also running the same error. I would like know the reason and how to resolve the incident failure.