Dynamics CRM integration

Camunda 8 Topics
1

Please share on how do we connect to Dynamic CRM system from Camunda?
Any out of box Dataverse connectors available for D365 integration?

Thanks in advance

1 Like
2

What do you want to do with it? Can you describe the use-case of the integration?

Short answer is: write a service worker. To make it more reusable, write a connector.

Josh

1 Like
6

Hi @Dhana_Lakshmi ,

Camunda 8 doesn’t have an out-of-the-box connector specifically for Microsoft Dynamics 365 / Dataverse, but you can absolutely integrate with it using a couple of solid approaches:

1. Use the REST API of Dataverse (Dynamics 365)

Dynamics exposes a comprehensive Web API (based on OData v4). You can call it from:

  • Custom External Java Worker — if you’re already writing Java workers, this is ideal.
  • Camunda 8 Connector (HTTP) — use the generic HTTP connector to hit the API.

Example (HTTP Connector):

{
  "method": "GET",
   "url": "https://<org>.crm.dynamics.com/api/data/v9.2/accounts",
   "headers": {
      "Authorization": "Bearer <access_token>"
   }
}

You’ll need to handle OAuth2 authentication (more below).

2. Handle Microsoft Authentication (OAuth2)

You’ll need to get a Bearer token from Azure AD for any API calls.

Typical flow:

  • Register an App Registration in Azure.
  • Use Client Credentials flow (for server-to-server integration).
  • Request token from:

POST https://login.microsoftonline.com/<tenant-id>/oauth2/v2.0/token

Then use the token in your connector or Java worker.

3. Optional: Build a Custom Connector

If you use Dataverse frequently, you can build a custom Camunda 8 connector that wraps the auth + calls.

Camunda provides a guide here:

Creating Custom Connectors – Camunda Docs

Approach Effort Best For
HTTP Connector + Manual OAuth Low One-off API calls
External Java Worker Medium Reusable logic with better control
Custom Connector High Frequent or complex Dataverse integrations
7

Here’s how you can connect to Microsoft Dynamics 365 / Dataverse from Camunda 8 using the HTTP Connector, including the OAuth2 token acquisition process.

Step-by-Step Integration (Camunda 8 HTTP Connector + OAuth2)

1. Register an App in Azure

Go to Azure Portal → Azure Active Directory → App registrations:
• Redirect URI: Not needed for client credentials flow.
• API permissions: Add Dynamics CRM → user_impersonation
• Certificates & secrets: Generate a client secret

Save:
• client_id
• client_secret
• tenant_id

2. Get an Access Token (via External Worker or Script Task)

Send a POST request to:

POST https://login.microsoftonline.com/<tenant_id>/oauth2/v2.0/token

Headers:

Content-Type: application/x-www-form-urlencoded

Body (form-url-encoded):

grant_type=client_credentials
client_id=<client_id>
client_secret=<client_secret>
scope=https://<your-org>.crm.dynamics.com/.default

Response:

{
  "access_token": "eyJ0eXAiOiJKV1QiLCJh..."
}

3. Use HTTP Connector to Call Dataverse API

With the token, use the Camunda 8 HTTP Connector:

{
  "type": "io.camunda:http-json",
  "inputs": {
    "url": "https://<your-org>.crm.dynamics.com/api/data/v9.2/accounts",
    "method": "GET",
    "headers": {
      "Authorization": "Bearer ${access_token}",
      "Accept": "application/json"
    }
  },
  "resultVariable": "crmResponse"
}

If you’re using a Script Task or external worker, just make sure the token is fetched first and passed in as a variable.

Optional: Automate OAuth and Call in a Java Worker

Instead of managing tokens inside BPMN, a cleaner approach is a Java worker that:
1. Fetches the access token
2. Makes the API call
3. Returns data to the process