How do I connect camunda 8 to Service now ticket generation

We have a requirement where in for an exception scenario after 3 retries we need to create a ticket and assign the ticket to production support group. How do i integrate service now with camunda 8

Using a custom exporter, like this: GitHub - jwulf/zeebe-incident-alerter: An exporter to alert on Incident creation via a Web hook

Or, if you are using SaaS, then you create a webhook incident alerter in the Cluster Alerts: Manage alerts | Camunda Platform 8 Docs

Josh

1 Like