Mismatch number between total incidents showed hyper link and total incidents when search by open at Cockpit

Hi All!

We are notice today have some mismatch number total incidents and real incidents in status Open between total show at hyper link at Cockpit and details page search by process key

Do you know any possible reasons can cause this mismatch and how to fix it to make them match

Here are some information we are having

  • We are using camunda 7.23
  • We have downgrade history level from full to audit at 7 Jan 2026, when downgrade history level, we change both at table and config and deploy together

I attached image to show both numbers

Thank you so much