I have to implement one functionality using camunda bpmn known as sla violation, in simple terms, when a workflow is started , if the task is not completed in a given time frame then we need to trigger some sla violation notifications in the form of email.
Below is the bpmn model i have implemented and it is working to a great extent as well
deviceflow_escalate.bpmn (22.1 KB)
I am using the non-interrupting timer event in camunda.
I am triggering 2 service tasks(for sending email notifications regarding sla violation),
Both violations at an interval of 2 mins each at every stage of the workflow.
This bpmn is serving the purpose/requirement.
Is there a better way to achieve this ?