Task (UserTask and humanTask) Escalation

[Suhas_Kulkarni]

1. Does camunda support escalating humanTask to supervisor hierarchy after task timeout and also explicitly if required?
2. How does camunda support escalation of userTask to supervisor hierarchy?

[hassang]

Hi @Suhas_Kulkarni,

You can implement your logic in a task listener to be invoked on timeout event.

https://docs.camunda.org/manual/latest/user-guide/process-engine/delegation-code/#defining-a-task-listener

You can reassign a task explicitly through cockpit app, tasklist app or even through REST API

https://docs.camunda.org/manual/latest/reference/rest/task/post-assignee/

[aravindhrs]

@Suhas_Kulkarni

support escalation of userTask to supervisor hierarchy?

Camunda does support escalation & timeout events. But camunda doesn’t know hierarchical levels of user. You should provide a implementation to select the supervisor at runtime for escalations.